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Wells Fargo deals with tech issues for 2nd day, extends hours

10 February 2019

The Well Fargo site and mobile banking app were suffering an apparent outage Thursday. The company said they were experiencing system issues due to a power shutdown at one of their facilities.

Because of the restoration process, the bank says some transactions, balances and payroll deposits were not visible in online banking or ATMs Thursday and early Friday.

Wells Fargo said that the problem resulted in "intermittent outages" that also affected Wells Fargo ATMs and credit cards.

Although the bank said most services were restored, account holders posted on Twitter that cards still weren't working, they were unable to speak with customer service representatives and their direct deposits did not appear in their accounts.

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It is unknown how many Wells Fargo customers have been impacted.

Wells Fargo stressed that the problems with its electronic services were not due to a cyberattack of any kind.

Wells Fargo bank is extending its hours Friday and Saturday after a power shutdown at one of the bank's facilities affected numerous bank's services. "The transactions were processed normally, and customers and team members can use their accounts with confidence". "We are experiencing higher than normal volumes so there still may be delays in online banking and contact center response times." .

Wells apologized multiple times during the outage and said any fees that customers incur because of the outage would be reversed.

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"I thought I was (missing my direct deposit) but I called the bank and its (sic) in there just not showing up on the mobile banking", one user said.

Business news network CNBC reported that the incident happened at a data center in Shoreview, Minnesota around 5 a.m. CST Thursday and was under control starting at 9 a.m. Wells Fargo did not comment on the data center's location or the possible source of the smoke at the facility.

San Francisco-based Wells Fargo, the nation's third-largest bank, can't seem to catch a break when it comes to its customer service issues over the last few years.

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Wells Fargo deals with tech issues for 2nd day, extends hours