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O2 investigating network data problems

06 December 2018

Thousands of O2 mobile phone users have been left unable to access the internet because of a technical fault.

O2 said its technical teams are working with its supplier's teams to fix the problem. Customers in London, Birmingham, Manchester, Glasgow, Bristol, Liverpool, Leeds, Nottingham, Croydon and Edinburgh have reported the outage.

Calls are still working, O2 said.

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"We apologise for any inconvenience", the firm said, after problems were first reported at around 5.30am.

MOBILE phone users across the Isle of Wight are facing network problems this morning, as 4G and data services on O2 have stopped working.

The issue is also impacting customers of MVNOs that piggyback on O2's infrastructure, like GiffGaff, Tesco Mobile, and Lyca Mobile. Transport information services have also been affected. Transport for London said: "The company that updates the data to our network of Countdown Systems is now experiencing difficulties in providing this service".

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As a result users have been experiencing issues with 3G and 4G services, with others unable to make calls or send texts. The company estimated 32.1 million people use its mobile network in the UK. "We are really sorry and working as hard and as fast as we can to fix this".

"Updates will be shared here as soon they are available".

"Our technical teams are working with their teams to ensure this is fixed as quickly as possible".

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Some customers can not even reach the service status page.

O2 investigating network data problems