"We want to take the burden of the work off the people receiving the abuse or the harassment", Dorsey said in a briefing with reporters.
Twitter vice-president of trust and safety, Del Harvey, and director of product management and health, David Gasca, said in a blogpost today (15 May) that the company is building on Dorsey's promise. In these cases, the company said, it may hide user comments from a visible Twitter conversation. According to the company, this method will help it to identify and demote disruptive content that appears in conversations and search results.
Twitter said that it now uses policies, human review processes and machine learning to determine how tweets are organised and presented in communal areas such as conversations and search.More news: Apple CEO Tim Cook praises Parkland, 'Me Too' activists in commencement speech
These signals will now be considered in how we organize and present content in communal areas like conversation and search. According to an announcement on its blog, Twitter will start using "new behavioral signals" to determine which users "distort and detract from the public conversation", and then use that determination to decide who gets to show up in certain searches and conversations, without having to wait for abuse reports.
A Twitter spokesperson told CNN these types of tweets will not be hidden, muted or removed from Twitter because they don't violate its policies.
Twitter says that abuse reports were down 8% in conversations where this feature was being tested.More news: Trump greets Muslims on Ramadan
Among other suspicious behavior, the company is looking out for accounts that don't confirm their email addresses, along with instances of multiple accounts being created simultaneously. Hence, tweets that don't violate the rules but were submitted by users whom Twitter deems problematic will remain visible-you'll just have to click on "Show more replies" to access them.
Additionally, following Facebook's lead, Twitter recently began encouraging a public conversation about its impact on the health of individuals and society at large.
"Our work is far from done", said Harvey and Gasca.More news: United Nations chief welcomes North Korea's closure of nuke test site
"There will be false positives and things that we miss". Twitter also admitted that this is just one of several approaches meant to improve people's experiences on the platform, and that there will be "mistakes", "false positives", and "things we miss". But if an account tweets at multiple other accounts with the same message, and some of them reply or hit the "heart" button, Twitter will assess the interactions as welcome. We'll continue to be open and honest about the mistakes we make and the progress we are making.
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