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IPhone battery catches fire in Zurich store: Apple Genius suffers burns

10 January 2018

The man was trying to fix the phone in an Apple Store on Bahnhofstrasse street in Zurich when the overheated battery exploded.

An investigation is underway by specialists at the Zurich Forensic Institute. "It sprinkled quartz sand over the overheated battery so that the smoke could be contained and sucked out after switching on the ventilation".

Despite "stellar" iPhone X performance in Great Britain, China, and Japan, iOS performance has been mixed for the three months ending November 2017, according to data from Kantar Worldpanel ComTech. iOS share fell by 0.6 percentage points across the big five European markets to 23.9% and by 3.8 percentage points in the United States of America to 39.8%; however, in urban China Apple managed to gain 4.6 percentage points year over year for a market share of nearly 25%.

"Apple's proposed solutions have prompted additional criticism from some customers, particularly its decision not to provide free replacement batteries", wrote Mr. Thune, who requested answers by January 23. "It was, like, extremely painful", Pierre said.

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Pierre said she told Apple what happened but received no assistance from the technology giant beyond receiving a replacement device. "They weren't concerned with it".

Apple apologized recently when it was revealed that the company was slowing down older iPhones that have degraded batteries.

An iPhone 6 during an Apple event on September 9, 2014, in Cupertino, California.

The French government is also looking into Apple's "potential deception and 'programmed obsolescence, '" the Journal report said.

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This all started in December after users on Reddit complained of slowing iPhones and Primate Labs' John Poole ran benchmark tests on the iPhone 6s and iPhone 7 over time, across various iOS updates.

Apple is facing a number of lawsuits for slowing down older iPhones, the company is also being investigated by a French Watchdog and now the USA government is questioning Apple about slowing down the handsets.

In a post on its website, it said: "We know that some of you feel Apple has let you down".

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IPhone battery catches fire in Zurich store: Apple Genius suffers burns