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Witness describes tense incident involving flight attendant and woman with stroller

25 April 2017

According to the man that filmed the incident, the mom was trying to put her stroller in the overhead bin, when the flight attendant grabbed it and almost hit her and her child.

Passenger Olivia Morgan said she saw the male flight attendant wrestling the stroller away from the woman, CBS News transportation correspondent Kris Van Cleave reports. We need to get all the facts surrounding these incidents.

A female flight attendant had given her permission to look for storage space but told the woman it would have to be checked if there was no room.

The crew member was "removed from duty".

Though the viral video from the American Airlines incident does not show the flight attendant taking the stroller away, it does show the embarrassing aftermath of the enraged flight attendant.

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American Airlines spokeswoman Leslie Scott said on Monday that the company had been in direct contact with the woman throughout the weekend.

The incident followed a violent confrontation earlier this month in which a man was dragged off a United flight.

"There are really two stories here related to this incident aboard a San Francisco to Dallas flight", APFA president Bob Ross said in a statement.

The video shows the passenger, holding a young child, crying and visibly shaken as she stands aboard the aircraft in front of the cockpit door.

Demetrio said United CEO Oscar Munoz had the opportunity to apologize and didn't, called Dao belligerent, and then finally issued an apology.

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The carrier had no comment on Demetrio representing the woman. The doctor reportedly suffered a concussion, lost teeth, and a broken nose.

The incident - which was videotaped by other passengers and widely shared online - became an worldwide embarrassment for both the airlines and the city's aviation department. But "he flew that flight with that (male) passenger to Dallas". In short, we are disappointed by these actions.

"The actions of our team member captured here do not appear to reflect patience or empathy, two values necessary for customer care". USA lawmakers had called for hearings following the United incident. "I don't want to make a big deal about it", Tony Fierro, who was identified as the man who approached the flight attendant after the incident. "We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident".

The woman elected to take another flight and was upgraded to first class, said American.

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Witness describes tense incident involving flight attendant and woman with stroller